At Walkers, we pride ourselves on not only satisfying our customers, but going above and beyond to ensure they receive the best possible experience with us.
When you partner with Walkers, we commit to building long-term relationships and strive to create efficiencies within your business. SIG PLC – specialist distributors of insulation, dry lining and related products – have been on board since 2016 and are reaping the rewards of our efforts, says their Branch Director.
“Walkers were recommended to us by another SIG branch. It was evident the focus of Walkers is on continual improvement in all areas, leading to improved customer experiences and efficiencies which is turn we could offer to our customers.
“Since becoming a customer, the Walkers platform has allowed us to give real time information to our customers via their ETA function, rather than ringing the depot for delivery information.
“We would most definitely recommend Walkers to our business connections and other companies, predominantly for the service they provide, the sound infrastructure and IT solutions.”
Teaming up with Walkers Transport is a sure-fire way to help your company grow and progress throughout the duration of our relationship. Our dedicated account assistants continually strive to find ways to enhance your operations. And don’t just take our word for it; Hills Panel Products are a leading supplier to the fitted furniture industry and have been a proud customer since 2012.
Their Purchasing Director tells us of their Walkers experience. “Even though our volume of business was very small at the time of joining, Walkers shared our confidence that our business would grow. Having a reliable partner like Walkers has enabled us to deliver products outside our standard delivery area.
“As it is perhaps to be expected, we have been approached by a number of alternative transport solution companies over the years. However, Walkers have set the benchmark and the competition doesn’t come close. Customer service and communication is of vital importance to us, and Walkers tick both boxes.”
The Walkers Insight portal is a prime example of how our company incorporates the very best technology into its daily operations and offers complete transparency and simplicity for customers dealing with consignments. ETA tracking systems and user-friendly booking facilities mean that it has never been easier to place orders with Walkers. Hills Panel Products share this belief.
“We find the Portal very user friendly – our dispatch team use this for successfully arranging collections and tracking deliveries on a daily basis. We had no idea how successful our palletised business would become, and the Walkers platform has remained flexible during our business growth.”
Our ‘Can Do.’ ethos is at the forefront of all Walkers services. Our driven, expert teams and drivers work around the clock to deliver the performances our customers deserve and no stone is left unturned in our quest for success. Avocet, suppliers of high quality window and door hardware and home security systems, have been a Walkers since 2013 and are delighted with our business.
“We chose Walkers as the service they provide is vital to our business and customers. Walkers offer full track and trace visibility, customer email notifications when goods are dispatched, as well as bespoke pricing due to an offering of multiple pallet sizes,” says Avocet’s Warehouse Leader.
“Previously, other providers only offered a flat rate, leading to an increase in our overall transportation cost which in turn ate into our margins. Walker’s new ETA function offers an automated two-hour delivery window notification to our customers via email or text. Our customers are impressed by this functionality and it has proved vital in enhancing our communications.
“It is my belief that Walkers are the only network pallet carrier that has the alert facility, and the portal features are second to none. We’d recommend Walkers as they certainly live up to their ‘Can Do.’ philosophy. The team pull out all the stops to get the job done on time, every time.”
The last two years have been extremely challenging and we would like to place on records our thanks to all Walkers customers for working together to navigate these times and we look forward to the future and continuing to progress together.